Section 5: Frequently Asked Questions (FAQ) for Property Managers

Section 5
Frequently Asked Questions 
 (FAQ)
for Property Managers

What You Will Find on This Page

Main Page Multi-Unit Turnovers & Conversions Click Here → Section 1 Common Problems & Our Solutions Click Here → Section 2 Efficient Turnover Timelines Click Here → Section 3 Tenant Comfort & Noise Management Click Here → Section 4 OBC Compliance & Risk Management Click Here →

    
    How long does a multi-unit turnover actually take?
        Every property scope is different. We assess the unit and create a highly coordinated schedule using our in-house trades. We never promise a 3-week turnaround for a 6-week job. Instead, we pre-stock all materials, provide an honest timeline, and back it up with our Rent Guarantee against internal delays. (Note: This excludes delays caused by municipal permit processing or delayed client approvals/responses).
      
    What happens if you find bad plumbing behind the walls?
        We operate on a "No Hidden Costs" philosophy. If preserving old plumbing will jeopardize your investment, we don't hide it. We immediately present you with a clear, fixed-price solution before the walls go up (drywall installation). We solve risks before they become emergencies.
      
    Do you handle the permit process for multi-unit legal conversions?
        Yes. Our internal team features BCIN-certified designers who draft the plans and handle all communications with the municipal building departments across London, St. Thomas, Sarnia, and Woodstock. You deal with one contractor from start to finish.
      
    How do you handle construction noise and dust in an occupied building?
        We utilize our strict "Occupied Service" protocol. We restrict heavy drilling to 9:00 AM-12:00 PM and 1:00 PM-4:30 PM. We protect elevators with padding, use dust barriers, and our crews physically mop the common hallways every single day before leaving the site.
      
    What is your approach to material durability in rental units?
        We focus on maximizing your ROI (Return on Investment). We correct poor material choices and upgrade units with tenant-proof materials like waterproof LVP flooring, heat-resistant Quartz countertops, and heavy-duty cabinet hinges to ensure the unit survives multiple lease cycles without needing constant repairs.